F.A.Q.

-QUESTION: What are your lashes made of?
ANSWER: The lashes from the Hermanas Collection & the Bbyeileen Collection are all made from silk.
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-QUESTION: Are your lashes cruelty-free?
ANSWER: Yes! Our lashes are 100% vegan, cruelty-free, & hypoallergenic. We never use animal fur nor do we ever test our products on animals.
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-QUESTION: Do you offer worldwide shipping?
ANSWER: Unfortunately, we do not. We only ship to the United States.
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-QUESTION: How much do you charge for shipping?
ANSWER: Our domestic shipping rate is $3.00
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-QUESTION: Do you offer overnight shipping?
ANSWER: No, unfortunately, we do not offer overnight shipping.
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-QUESTION: How long does shipping take?
ANSWER: After you place your order please allow 1-3 business days for processing and 2-7 days for shipping. Once we are done processing your order and take your package to USPS, you will receive an email containing your tracking number. Please refer to your tracking number in order to see how long your shipping will take.
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-QUESTION: Can I pick up my order in person?
ANSWER:   Yes, you can now pick up your order in person if you live near Anaheim, California. You can order online and pay with a credit card, debit card or PayPal. Make sure you use the code "FREEPICKUP" during checkout.
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-QUESTION: Do you offer returns or exchanges?
ANSWER: We do not offer returns or exchanges due to hygienic reasons, but you can cancel your order before we ship it out or within 24 hours of your purchase. If you'd like to cancel your order simply email us (la.glamour.lashes@gmail.com) with your full name and order number.
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-QUESTION: Do you offer wholesale?
ANSWER: Yes, we do. Email us and ask about our wholesale discounted prices (la.glamour.lashes@gmail.com).
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-QUESTION: Do you offer gift cards?
ANSWER: Unfortunately, we do not offer gift cards at the moment.
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-QUESTION: Are your lashes reusable?
ANSWER: Yes, our lashes are reusable. The wear time depends on how well one takes care of their lashes.
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-QUESTION: How can I clean my lashes?
ANSWER: Start off by removing the glue with your fingers or with tweezers. Be extremely gentle as the band is very thin and can rip. Next, make a solution with a little bit of water, liquid makeup remover, and a tiny amount of alcohol (to sanitize them). Soak the lashes in the solution for a few minutes and use a cotton swab to clean off the mascara and glue. Let dry and brush out the lashes with a spoolie brush/ clean mascara brush.
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-QUESTION: When did you launch your brand?
ANSWER: We launched our brand on June 1, 2018.
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-QUESTION: Where is your shop based?
ANSWER: We currently do not have a physical location, but we are based out of Anaheim, California.
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-QUESTION: Do you offer PR Packages?
ANSWER: Yes! If you are interested, please send us an email (la.glamour.lashes@gmail.com) with your name and social media platforms.
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